Privacy Policy

Data Controller

Data Controller: STRATOS SIGNATURE MOBILITY SL
Tax ID (NIF): B88723739
Registered office: Avenida de Manoteras 24, 2, 28050 Madrid, Madrid, Spain
Email: info@stratosrent.com
Telephone: +34 608 045 969
Website: https://www.stratosrent.com

STRATOS SIGNATURE MOBILITY SL will process users’ personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).

Personal Data We Process

Through the forms and contact channels available on the website, we may collect data such as first name and surname, email address, telephone number, requested dates and vehicle of interest.

Likewise, when necessary to manage or confirm a vehicle rental, additional information and documentation may be requested, such as a Spanish ID card (DNI), NIE, passport or driving licence.

We may also process data voluntarily provided by telephone, email or WhatsApp.

Purposes of Processing

Personal data will be processed for the following purposes:

to respond to enquiries and requests for information;
to check vehicle availability;
to manage rental requests and quotations;
to contact the interested party;
to verify identity and compliance with the requirements necessary for the rental;
to manage the contractual relationship when the rental is formalised;
to comply with legal, tax and administrative obligations;
to deal with incidents, claims or potential liabilities.

Where the User has given consent, analytics and advertising tools such as Google Analytics and Google Ads may be used to measure website usage, analyse campaigns and improve our services.

Legal Basis

The legal basis for processing requests for information, availability or rental is the implementation of pre-contractual measures requested by the data subject, pursuant to Article 6(1)(b) of the GDPR.

Where a rental is formalised, the processing necessary to manage the service will be based on the performance of the contract.

Where there is a legal obligation, processing will be based on compliance with that obligation.

Processing related to analytics or advertising cookies will be based on the User’s consent where legally required.

Data Retention

Data will be retained for the time necessary to respond to the request and manage the relationship with the User.

Where a rental is formalised, the data will be retained for the duration of the contractual relationship and subsequently for the periods necessary to comply with legal obligations or address potential liabilities.

Identification documents and driving licence information will only be retained for the time necessary to manage the rental and for any periods required by law.

Recipients

As a general rule, personal data will not be disclosed to third parties unless required by law or where necessary for the provision of the service.

Certain technological or professional service providers may have access to data in order to provide services to STRATOS SIGNATURE MOBILITY SL, such as web hosting, communication, analytics or advertising services.

The website uses Google tools, and allows contact through WhatsApp. Some of these providers may process data outside the European Economic Area using the mechanisms provided for under applicable data protection law.

User Rights

The User may exercise at any time the rights of access, rectification, erasure, objection, restriction of processing and data portability, under the terms established in Articles 15 to 22 of the GDPR.

Likewise, where processing is based on consent, the User may withdraw that consent at any time.

To exercise these rights, the User may contact:

Email: info@stratosrent.com
Address: Avenida de Manoteras 24, 2, 28050 Madrid, Madrid, Spain

If the User considers that the processing of their personal data does not comply with applicable law, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

Data Security

STRATOS SIGNATURE MOBILITY SL will implement appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access or disclosure, in accordance with Article 32 of the GDPR.

The website uses SSL/TLS and HTTPS technology to help protect the transmission of information.

Cookies

The website may use first-party and third-party cookies, including tools related to Google Analytics and Google Ads.

Full information regarding the cookies used, their purposes and the mechanisms available to accept, reject or configure them is available in the Cookie Policy.